How we handle information
Terms and Privacy
Our site and services
Terms & Conditions
These Terms & Conditions outline how our website, products, and online store can be used, including ordering, delivery, and returns. They are designed to ensure a fair and transparent experience for all customers.
1. General
These Terms & Conditions apply to all purchases made through the BuildGreen website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use this website.
BuildGreen reserves the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this website.
2. Products and Information
We take reasonable care to ensure that product descriptions, specifications, images and pricing displayed on this website are accurate. However, minor variations in colour, packaging or product details may occur.
All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.
3. Pricing and Payment
All prices listed on the website are in Australian dollars (AUD) and include GST unless stated otherwise.
BuildGreen reserves the right to change pricing at any time. Orders will be charged at the price shown at the time of checkout.
Payment must be made in full at the time of purchase using the payment methods available on the website.
4. Orders
Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order. BuildGreen reserves the right to cancel or refuse any order for any reason, including stock availability, pricing errors, or suspected fraudulent activity.
If an order is cancelled after payment has been received, a full refund will be issued.
5. Delivery
BuildGreen delivers to addresses within Australia.
Delivery times are estimates only and may vary depending on product availability, delivery location, and external factors beyond our control. BuildGreen is not liable for delays caused by courier services, weather events, or other unforeseen circumstances.
Delivery charges, where applicable, will be calculated and displayed at checkout.
Customers are responsible for ensuring delivery details are accurate. BuildGreen is not responsible for orders delivered to incorrect addresses provided by the customer.
6. Returns and Refunds
BuildGreen aims to provide high-quality products and service. Returns will be accepted in accordance with Australian Consumer Law.
Change of mind
Change of mind returns may be accepted at BuildGreen’s discretion, provided:
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The product is unused and in original packaging;
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The return request is made within 14 days of delivery;
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Proof of purchase is provided.
Return shipping costs for change of mind returns are the responsibility of the customer.
Faulty or incorrect items
If a product is faulty, damaged, or incorrect, please contact BuildGreen as soon as possible. We may offer a replacement, repair, or refund in line with Australian Consumer Law.
Products must be inspected upon delivery. Any issues should be reported promptly.
7. Use of Website
You agree not to use this website for any unlawful purpose or in any way that may harm BuildGreen or other users.
All content on this website, including text, images, logos, and product information, is the property of BuildGreen or its licensors and must not be used without permission.
8. Limitation of Liability
To the extent permitted by law, BuildGreen is not liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products.
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.
9. Governing Law
These Terms & Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
Protecting your information
Privacy Policy
This Privacy Policy explains how BuildGreen collects, uses, and safeguards personal information when you interact with our website or services. We are committed to handling your data responsibly and in line with Australian privacy laws.
1. Introduction
BuildGreen is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
We may collect personal information including:
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Name
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Email address
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Phone number
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Billing and delivery address
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Payment information
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Order history
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Any information you provide through contact forms or account creation
3. How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Communicate with you about your orders or enquiries
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Provide customer support
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Improve our website and services
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Send marketing communications, where consent has been given
4. Disclosure of Information
Your personal information may be shared with trusted third parties where necessary to operate our business, including:
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Payment processors
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Delivery and logistics providers
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Website and ecommerce service providers
We do not sell or rent your personal information to third parties.
5. Data Security
BuildGreen takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. While we take data security seriously, no system is completely secure, and we cannot guarantee absolute security.
6. Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience and understand how the site is used. You can manage cookie preferences through your browser settings.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.
8. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this website.
9. Contact Us
If you have any questions about these Terms & Conditions or our Privacy Policy, please contact BuildGreen through the contact details provided on this website.
